Reservation Policy

GROUP BOOKING
If you and your party book 3 rooms or more, your booking is considered a group booking, whether they are booked separately or as one booking, and your booking(s) may be subject to a different payment schedule and cancellation policy.

CANCELLATION AND PAYMENT POLICIES
Your payment and cancellation terms depend on the rate plan selected when booking.

NON-REFUNDABLE
A credit card is required at booking. The full reservation amount, including applicable taxes and fees, will be charged 120 days before arrival.

The reservation is non-refundable from the time of booking. If canceled, 100% of the total reservation amount remains due. No-shows are treated as cancellations.

FLEXIBLE
A credit card is required at booking.

• 25% will be charged 90 days before arrival.
• The remaining balance will be charged 30 days before arrival.

Cancellation is free until 11:59 PM local property time, 90 days before arrival. After that deadline, all payments made are non-refundable. No-shows are treated as cancellations.

CALIFORNIA 24-HOUR CANCELLATION PERIOD
Reservations made at least 72 hours before check-in may be canceled without penalty within 24 hours after confirmation, regardless of the selected rate plan. Reservations made less than 72 hours before check-in are subject to the selected rate plan’s cancellation terms immediately. Certain negotiated group rates may be excluded.

RESTRICTIONS
For a single room booking (except room 8), only children 16 and older are welcome. Children must be supervised at all times in consideration of the Inn and other Guests.
2 Persons max per room for most of our rooms. There is a (2 to 3) night minimum stay on all weekends and (3 to 4) night stay on some special event weekends. Our priority is to keep rooms fresh for all guests and the grounds litter free. Guests who smoke in the rooms will be assessed a $150.00 minimum charge to their credit cards. Our inn is not set up to accommodate guests’ pets.

We accept Visa, Master Charge and Discover. Credit card information is required at the time the reservation is made. The card must be valid through the dates of stay. This information can be provided to us online, by email or phone.

ROOM SWAP OR UPGRADE
We try our best to keep you in the original room you booked. But Inn St. Helena reserves the right to move guests to another room in the same rate group or higher before or at the time of check-in, under some rare occasions.