Reservation Policy

Group Booking
If you and your party book 3 rooms or more, your booking is considered group booking whether they are booked separately or as one booking and your booking(s) are subject to different payment schedule and cancellation policy.

Cancellation Policy
Due to the boutique nature of our inn, our cancellation policy is strict. All payments you made to us are non-refundable. And once payments are made, there are no refunds. Changes or Cancellation that result in a shortened stay, forfeit the full payment and deposit made to date, unless the room(s) can be re-rented. A minimum cancellation charge in equivalent to 10% (for a single room booking) or 25% (for a group booking) of your total amount will be charged for all cancellations for all re-booked room nights.

Payment Schedule
For a single room booking, a non-refundable deposit of 10% of total price is required and the entire balance is due and will be automatically charged 30 days prior to arrival. For a group booking (same party reserving THREE or more rooms), a non-refundable deposit of 25% of total price is required and the entire balance is due and will be automatically charged 60 days prior to arrival.

Restrictions
For a singe room booking (except room 8), only children 16 and older are welcome. Children must be supervised at all times in consideration of the Inn and other Guests.
2 Persons max per room for most of our rooms. There is a (2 to 3) night minimum stay on all weekends and (3 to 4) night stay on some special event weekends. Our priority is to keep rooms fresh for all guests and the grounds litter free. Guests who smoke in the rooms will be assessed a $150.00 minimum charge to their credit cards. Our inn is not set up to accommodate guests’ pets.

We accept Visa, Master Charge and Discover. Credit card information is required at the time the reservation is made. The card must be valid through the dates of stay. This information can be provided to us online, by email or phone.

Room Swap or Upgrade
We try our best to keep you in the original room you booked. But Inn St. Helena reserves the right to move guests to another room in the same rate group or higher before or at the time of check-in, under some rare occasions. 

COVID-19 Pandemic Cancellation Policy for Extenuating circumstances
Due to the COVID-19 situation, we have made the following exceptions to our regular Re-booking/Cancellation Policy:
If your arrival date falls in a time period when government agencies institute travel restrictions and/or other restrictions which prevent you from traveling or materially change the degree of the enjoyment you expected at the time of your booking, we will apply your entire payment as a credit for a future stay within one year upon your cancellation.

 As a small 8-room Inn, we pride ourselves in treating our guests as family. We share your struggles in this difficult time and wish only the best of health and wellness for you and your loved ones. We will get through this together. We look forward to hosting you very soon at Inn St Helena.