FAQ

Check-in is 3-6 p.m. Check-out is 11 a.m. Early check-ins are not always available and must be confirmed before arrival. If you anticipate arriving after 6 p.m. please let the hotel know in advance using the contact details in your confirmation email.

Contact the hotel. You will find the contact details of the hotel in your confirmation email.

Yes. Please contact the hotel to arrange. You will find the contact details of the hotel in your confirmation email. We have a simple late check-in system that allows guests to check-in after hours.

We have on-site parking as well as plenty of free street parking.

Yes, you can. Just email us and let us now if you will leave your car in our parking lot before you check in.

No, pets are not allowed with the exception of service animals for the visually impaired.

Children 16 and over are welcome and must be supervised at all times.

However, if you rent one of our entire properties, children of any age are welcome.

If we can’t safely open our doors to our guests in the events such as a fire in the region, we would give the guest an option to postpone their reservation with the full credit or get a refund with a 10% cancellation fee. We also offer travel insurance for guests to purchase at the time of booking. Under travel insurance, in the case of “Acts of God”, the reservation amount will be fully refunded.

Breakfast is included for individual room bookings. Group bookings are typically handled as a vacation rental and do not include breakfast unless it is pre-arranged and a 15% fee is added to the reservation.

Our Loft Apartment has a full cook’s kitchen. And our Cottage House has a full kitchen as well. Yes we have a grill available in our lovely back patio.

For Breakfast, we recommend Model Bakery within walking distance or Bouchon Bakery just a short drive away. For casual lunch, you got to try Gott’s Roadside. Just be aware the line can be pretty long during the weekend. So, try to go there a little earlier than the lunch crowd, perhaps around 11:30 am.

Restaurants within walking distance are Market, Goose & Gander, Cook, Farmstead, Gott’s. 

The hotel is within walking distance of shops, restaurants and tasting rooms. Uber & Lyft rides are readily available 24 hours a day.

We do not provide airport pick-up, but will gladly arrange a pick-up for you from Oakland, San Francisco, Sacramento and San Jose Airports. Contact the hotel at least 3 days in advance to schedule your service.

We are happy to provide you driver or limo service recommendation. Please contact us.

For teenage children, they can rent bikes from the bike shop down the street and go riding along the vineyards. Some of the wineries are pretty cool for kids to tour, such as Castello di Amorosa (impressive castle and medieval rooms) and Sterling Vineyards (You can ride the tram to the hilltop and enjoy the great view).